For any refund-related requests, kindly mail us at our Email Ids or Whatsapp at +91-6000171357 dropping a text ‘Refund’ along with your ‘Name’ and ‘Email Address.

Please note: We offer a No refund policy, Platform charges are non-refundable as it is a one-time payment with 6 months validity. The Registration charge of Rs 500 AND 50% commission on the first month’s rent is also NON-REFUNDABLE. IF ANY TENANT OR CLIENT REFUSES OR DOES NOT PAY US THE 50% COMMISSION AFTER THE ROOM OR THE PROPERTY IS BOOKED, WE HAVE THE RIGHT TO DRAG TO THE COURT OF LAW, BY THE POLICE.
We are not liable for refunds after a house has been booked by you and deal fix amounts have been received.No Refund Policy. IT IS TO BE CLEARLY MENTIONED THAT WE DO NOT OFFER ANY REFUNDS TO ANY OF OUR CLIENTS/ TENANTS IN ANY FORM.

This is a fluctuating market; we being an aggregator, plenty of properties get booked by us on daily basis. Properties shown in our promotional campaigns or any advertisement platforms are subject to availability. However, you may request similar properties.

In these Terms of Use, “we”, “us”, “our” or “MERAROOMS” means MERAROOMS (including its successors and assigns), and “you” means the applicant or any user of the MERAROOMS Site and the Services (defined below). “MERAROOMS Site” or “Website” means the website, owned by an individual proprietor, Bangalore and operated in Guwahati and other NE cities by MERAROOMS . “Your site” means your website where you will link to the MERAROOMS Site (and which you will identify in your Program application).
Through the MERAROOMS Site, MERAROOMS provides a platform with a host of services, including but not limited to
rent house brokering assistance
Shifting solutions by logistics service providers;
facilitation of electronic payments between payer and beneficiary thereof;
data collection and payment management to enable the addition of e-convenience fees, seamless payment, and information management; and
other ancillary services to facilitate the above; Hereinafter collectively referred to as the “Services” .
Use of the Website and the Services is offered to you conditional upon your irrevocable consent and acceptance of all the terms, conditions, and notices contained in these Terms of Use, along with any amendments made by MERAROOMS, at its sole discretion, and notified on the Website from time to time, including by way of imposing additional charges for access to or use of any Service(s).
Please read the Terms of Use carefully before accessing or using the Website. By accessing or using any part of the Website and/or the Services, you agree to become bound by the Terms of Use. If you do not agree to all or any of the Terms of Use, you may not access the Website or use any Services. If these terms and conditions are considered an offer, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 18 years old and otherwise capable of contracting under Indian laws.
You acknowledge and agree that we have the right to revise and amend any of the Terms of Use from time to time to reflect inter alia, changes in market conditions affecting business, changes in technology, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. We shall not be under the obligation to separately or personally notify you, whether as a registered user or not, of any changes made to the Terms of Use and shall not be obligated to make available the revised Terms of Use on the Website prior to them becoming effective. Your use of the Website and the Services is subject to the most current version of the Terms of Use made available on the Website at the time of such use. You are requested to regularly visit the Website to view the most current Terms of Use. Your continued use of the Website subsequent to the modified Terms of Use will constitute your acceptance of those changes.
By (i) using the Website or any facility or Services provided through the Website in any way; or (ii) browsing the Website; you agree that you have read, understood and accepted these Terms of Use as well as the Website’s Privacy Policy available on the Website.
MERAROOMS hereby grants you a non-exclusive, limited privilege to access and use this Website and the Services offered on the Website, subject to compliance with these Terms of Use.
You agree not to access (or attempt to access) the Website, its content, the Services or any materials, documents and information, etc. uploaded by you and/or by the agents, banks and/or any third parties on the Website (collectively, the “Materials” ), by any means other than through the interface that is provided by MERAROOMS. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, the Materials or any content, or obtain or attempt to obtain any Materials through any means not specifically made available through the Website.
You must not misuse the Website by introducing Viruses, Trojans, Worms, Logic Bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial of service attack or a distributed denial of service attack. You must not attack the Website by any other means recognized as an attack vector.
These Terms of Use are binding on you, your respective successors and permitted assigns. You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations at any time. We are entitled to involve third parties to satisfy our contractual obligations without being required to notify you.
You agree to use the Services, the Website, and the Materials only for purposes that are permitted by: (a) the Terms of Use; and (b) any applicable law, regulation or generally accepted practices or guidelines in India.
Access to the Website is permitted on a temporary basis, and we reserve the right to restrict or suspend access to the Website or close it indefinitely, at our sole discretion. You are responsible for making all arrangements necessary for you to have access to the Website and for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use, and that they comply with them.
You acknowledge and accept that computer and telecommunications systems are not fault free and may from time to time require periods of downtime for the purposes of repair, maintenance and upgrading or otherwise, during which periods, the Website and the Services will not be available. Accordingly, we do not guarantee uninterrupted availability of the Website and the Services, but we will make reasonable efforts to minimize any periods during which the Website and the Services are not available.
A system outage has occurred if no information can be submitted due to an unforeseeable disruption in a system. In such a case, our Services will be temporarily suspended.
In addition, we shall not be liable or responsible for
faulty operation of computers during the registration process or during accessing the Website or during the transmission of any data and/or for incorrect or overly slow transmission of data by the internet provider and/or any damage that occurs due to information submitted by you not being received by MERAROOMS or not being received promptly or not being considered, as a consequence of technical faults with our software or hardware (whether or not they are within or outside of our control);
any loss or damage due to viruses or other malicious software that may infect your computer equipment, software, data or other property caused by you accessing, using or downloading from the Website, or from transmissions via emails or attachments received from Us;
any failure to perform, or delay in performance of, any of our obligations or Services that is caused by events outside our reasonable control;
Hereinafter collectively referred to as “Force Majeure Event(s)” “Services” .
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following (i) strikes, lock-outs or other industrial action; (ii) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (iii) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (iii) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (iv) impossibility of the use of public or private telecommunications networks; and (v) the acts, decrees, legislation, regulations or restrictions of any government, as may be applicable.
We will use our reasonable endeavors to bring the Force Majeure Event(s) to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event(s), however we shall not be responsible or liable for any losses or damages if we are unable to do so.
You acknowledge and agree that any use of the Website and the Services will be at your sole risk.
If you post or upload any materials on the Website, you hereby undertake to ensure that such materials are strictly of nature and context as referred to by the Website, and are not in violation of any applicable laws. Further, You undertake not to:
Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
Defame, abuse, harass, threaten or otherwise violate the legal rights of others;
Publish, post, upload or distribute files that contain viruses, corrupted files, or any other malicious software or programs that may damage the operation of the Website or another’s computer;
Publish, post, upload or distribute files that contain software or other material which are infringing the copyrights, trademarks, confidentiality, privacy or any other proprietary information protected by applicable intellectual property laws, unless you own or control the rights thereto or have received all necessary consents;
Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);
Attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website or to any of the Services offered on or through the Website, by hacking or any other illegitimate means;
Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of, or visitor to, the Website, to its source, or exploit the Website or Service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than your own information, as provided for by the Website;
Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
Collect or store data about other users in connection with the prohibited conduct and activities set forth in the Terms of Use;
Use any device or software to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website;
Use the Website or Services or any Materials for any purpose that is fraudulent, unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of MERAROOMS or other third parties;
Publish, post, upload or distribute any Materials or information that is, or contains bookmarks, tags or keywords which are, illegal, inappropriate, profane, obscene, offensive, (including but not limited to material that is sexually explicit or which promotes racism, bigotry, hatred or physical harm), abusive, harassing, misleading, indecent, defamatory, disparaging, or menacing, or is otherwise injurious to third parties, or objectionable in any manner whatsoever;
Publish, post, upload or distribute any Materials or information which consists of or contains political campaigning, commercial solicitation, chain letters, surveys, contests, pyramid schemes, mass mailings or any “spam”; or which may cause annoyance, inconvenience or needless anxiety to us and/or to any third parties;
Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
Violate any applicable laws or regulations for the time being in force within or outside India;
Decompose, reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
In order to access the Website and to obtain the benefit of the Services, you will have to register and create your user account/profile by providing accurate and complete information to us.We are not responsible for verifying the accuracy of any such information provided by you. However, we reserve the right to refuse/reject your request for creation of user account/profile on the Website, at our sole discretion, if the data or information submitted by you appears to be erroneous, incomplete, incorrect or fraudulent.
During the registration process, you must select a user name which is not offensive, does not offend common decency and does not infringe upon the rights of any third parties. User accounts / profiles created during registration are non-transferable and may be used by you only. You are solely responsible for your profile and any activity on it, and must keep your password secure at all times. As soon as you become aware of any unauthorized use of your profile or password, you must notify us at  immediately. We will not be liable, under any circumstances, for any losses caused by any unauthorized use of your profile/user account or password.
We reserve the right to temporarily or permanently disable your account when, in our reasonable opinion, you have breached any of these Terms of Use. You may also be disqualified or your user account / profile may be disabled if a fraudulent credit or debit card is used or the bank or other credit institution reverses the credit or debit card.
If you breach any of these Terms of Use, we reserve the right to block access to your user account / profile and/or to procure that any outstanding deliverables from our end are withheld, and any outstanding transactions are cancelled/suspended immediately.
Some of the Services may require you to download software or content and/or agree to additional terms and conditions. Unless otherwise provided, those additional terms are hereby deemed to be incorporated into these Terms of Use.

Facilities and data transfer
The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the Website is owned by sole proprietor and licensed to MERAROOMS, and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
All facilities used to store and process a transaction and user data will adhere to reasonable security standards no less protective than the security standards at facilities where MERAROOMS processes and stores its own information of a similar type. MERAROOMS has implemented industry-standard systems and procedures to ensure the security and confidentiality of a transaction and related user data, protect against anticipated threats or hazards to the security or integrity of a transaction and related user data, and protect against unauthorized access to or use any user data. You agree and understand that MERAROOMS is trying to facilitate seamless information, payment, and document processing. By using the Website you acknowledge and agree that MERAROOMS is not responsible for any failure of the Website to store, transfer or delete data or for the corruption or loss of any data, information or content contained therein. You further acknowledge and agree that you have the permission, and that you have granted MERAROOMS your permission as well as the non-exclusive right to store and transfer your data, as part of the Services rendered. We do not claim any ownership, intellectual property rights or other rights whatsoever outside the scope of what is necessary to transfer your uploaded data as part of the Services.
You acknowledge and agree that you are solely responsible for your own data/Materials submitted to, transmitted through, or linked from the Website and the consequences of submitting, transmitting, linking or publishing it. More specifically, you are solely responsible for all data/Materials that you upload, email or otherwise make available through the Website. In connection with such data/Materials posted on, transmitted through, or linked from the Website by you, you acknowledge, represent, and warrant that: (i) you own or have the necessary licenses, rights, consents, and permissions to upload, transmit, link or publish such data/Materials on the Website (including without limitation all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all such data/Materials, as may be applicable) and that you hereby grant MERAROOMS, express, irrevocable, worldwide and royalty-free license and authorization to use such data/Materials in the manner contemplated by the Service, the Website and these Terms of use; and (ii) you have the written consent, release, and/or permission of a website.

For claiming the refund, you just need to submit a valid copy of your rental agreement. The rental agreement should match the requirement given to will verify the claim, this may include a physical visit of the property premises.

The rent and deposit amount in the registered rental agreement should be equal to or lower than the one given to the relationship manager at the time of form submission.

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